Addressing Communication Breakdowns in Remote Interpreting

Addressing Communication Breakdowns in Remote Interpreting

Course description: This course delves into the complexities of handling communication breakdowns in remote interpreting, where technology, logistics, and time constraints add unique challenges. You'll learn practical strategies for managing technical issues in maintaining clear, accurate communication in high pressure situations. Gain the tools to preserve communicative autonomy while ensuring all parties stay engaged and empowered. With a focus on real-world scenarios, this course covers common biases, cultural barriers and offers practical scripts for interventions. By the end, you'll be equipped with effective techniques to navigate even the most challenging remote interpreting situations with confidence.

Course length: 2.5 hours

Course access period: 60 days from purchase date

Note: Once purchased, course access cannot be paused. See our FAQ for information on purchasing course access extensions.

Course completion requirements: Pass one exit test (score of 70% or above).

Certificate: Downloadable certificate available immediately upon passing the exit test.

CEUs

• Certification Commission for Healthcare Interpreters (CCHI): 2.5 CE hours (pending)

• International Medical Interpreters Association: 0.25 IMIA/NBCMI CEUs (pending)

• Registry of Interpreters for the Deaf: 0.25 RID CEUs

• Washington State Department of Social and Health Services: 2.50 DSHS General Credits (pending)

Learning objectives:

After completing this lesson, you will be able to:

1. Engage in self-examination to identify communication breakdowns in remote interpreting and apply strategies to manage and resolve these challenges effectively.

2. Develop practical scripts to ensure clear, accurate communication during remote interpreting sessions by listing key reasons for addressing communication breakdowns.

3. Perform strategic mediation in VRI and VRS settings to overcome cultural misunderstandings and maintain communication clarity using self-reflection to guide your approach.

What you will get:

• Your video instructor: Liliana Dinu, MATI

• 13 interactive exercises, including a role play in 4 language pairs and self-assessment of the interpreter’s performance

• A valuable collection of sample scripts to address communication barriers.

• Comprehensive guidance on incorporating a critical approach into the decision-making process essential for effective strategic mediation during communication breakdowns.

• Access to The Remote Interpreter: An International Textbook for Remote Interpreting in eBook format.

• Course completion certificate

How this course will improve your practice:

You will:

• Heighten your awareness of unconscious bias and practice making more informed, conscious decisions.

• Gain strategies to effectively resolve remote interpreting breakdowns through practical scenarios and a comprehensive understanding of best practices.

• Learn to assess when and how to address communication breakdowns, focusing on providing solutions only when necessary, enhancing your ability to respond confidently.

• Develop concise scripts to address communication barriers and remain clear, neutral and professional during interpreting.

• Learn how to mediate quickly and efficiently without disrupting the flow of communication by applying the four-step mediation model in OPI, VRI, and VRS contexts.

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