Set Up Your Session: Plan for Success

SKU#: 109 Set-up and Plan
Special Price $50.00 Regular Price $60.00
In stock

The planning you will perform and the steps you need to take before each call, based on a checklist for setup and tech check, to help ensure a remote interpreting session that is as smooth, pleasant and successful as possible.

Set Up Your Session: Plan for Success

Course description: This course guides you in how to set up and what to do before interpreting each day or session for over-the-phone interpreting (OPI), video remote interpreting (VRI) or video relay service (VRS), with guidance that often applies to remote simultaneous interpreting (RSI) as well. You’ll walk through how to log in and get ready, ways to test your audio, video and internet speed and avoid having technical difficulties (for you or the session participants), how to be prepared to go offline at the end of the session and much more. You’ll also learn to plan ahead for things that might go wrong and be prepared with simple, sound strategies to manage them if they do. Whether you work as an employee or a contract interpreter, you’ll find this guidance practical and easy to follow.

Note: In our courses, “remote interpreting” and “distance interpreting” are considered synonyms.

Course length: 2 hours 

Course access period: 60 days from purchase date

Once purchased, course access cannot be paused. See our FAQ for information on purchasing course access extensions.

Course completion requirements: Pass one exit test (score of 70% or above).

Certificate: Downloadable certificate available immediately upon passing the exit test.


  • Certification Commission for Healthcare Interpreters (CCHI): 2.0 CCHI CE hours
  • International Medical Interpreters Association: 0.2 IMIA/NBCMI CEUs
  • Registry of Interpreters for the Deaf: 0.2 RID CEUs
  • Ontario Council on Community Interpreting: 2.0 OCCI PDUs

Learning objectives:

After completing this course, you will be able to:

  • Use a checklist to set up your remote interpreting session to prevent technical difficulties.
  • List and review common technical breakdowns in remote interpreting.
  • Identify and apply practical solutions for these problems.
  • Evaluate how you manage a technically challenging session.

What you will get:

  • Your video instructor: Marjory Bancroft, MA
  • 12 interactive activities
  • One VRI role play in three language pairs with English (Arabic, Mandarin, Spanish) and English-English for interpreters of any other language pair with English
  • One invaluable checklist for setup and tech check to use before your first call or session of the day
  • 2 videos on how to clear your cache
  • A video on what not to do as an interpreter in front of a video camera
  • A visual aid on how to set up a home office for remote interpreting
  • Access to The Remote Interpreter: An International Textbook for Remote Interpreting
  • Course completion certificate

How this course will improve your practice:

You will:

  • Know exactly what to do before each workday or session to help assure that your calls go as smoothly as possible.
  • Be able to use the setup and tech check list before each call or workday.
  • Become aware of potential technical and other difficulties that could arise during a session and prepare to prevent them.
  • Know how to apply practical, easy-to-use tools and strategies to manage technical difficulties, either yours or those of call participants.
  • Find it easier to stay calm and composed if difficulties arise.
  • Inspire confidence in the people you interpret for regarding your ability to manage a remote session professionally. 

Visit our Terms of Use for our training policies and procedures, including our refund policies.