Cultural Competence 3: How to Intervene as an Interpreter

SKU#: 33 Cultural Competence 3
Special Price $40.00 Regular Price $50.00
In stock

Clear guidance on how to write, practice and deliver “scripts” for what to say as an interpreter when communication breaks down during the encounter.

All course content is presented in English, with multiple opportunities to practice all your working languages.  That makes the program perfect for interpreters who speak or sign ANY language.

Course length:  1.5 hours  

Course access period: 60 days from purchase date

Once purchased, course access cannot be paused. See our FAQ for information on purchasing course access extensions or purchase your course extension here. 

Course completion requirements: Pass one exit test (score of 70% or above).

Certificate: Downloadable certificate available immediately upon passing the exit test.


  • Certification Commission for Healthcare Interpreters (CCHI): 1.5 CCHI CE hours
  • Maryland Court Interpreter Program: 1.5 CE credits
  • Ontario Council on Community Interpreting: 1.5 OCCI PDUs

Learning objectives:

After completing this course, you will be able to:

  • Develop basic scripts for performing strategic mediation in common situations in community and medical interpreting.
  • Assess the quality of strategic mediation scripts for interpreters based on three criteria: brevity, accuracy and effectiveness.

What you will get:

How this lesson will improve your practice:

You will:

  • Know what to say, and how to say it, when something goes wrong during an interpreted session.
  • Practice basic scripts that you can adapt for your own use.
  • Feel more confident (and less confused) by knowing what to say when communication breaks down.
  • Appear and feel poised, polished and professional by using “mediation scripts” for communication breakdowns.

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