Cultural Competence 2: When Should Interpreters Intervene?

SKU#: 31 Cultural Competence 2
Special Price $40.00 Regular Price $50.00
In stock

A guide for interpreters on how to make the decision to interrupt a session if communication breaks down—a tricky decision with many potential consequences.

All course content is presented in English, with multiple opportunities to practice all your working languages.  That makes the program perfect for interpreters who speak or sign ANY language.

Course length:  1.5 hours  

Course access period: 60 days from purchase date

Once purchased, course access cannot be paused. See our FAQ for information on purchasing course access extensions or purchase your course extension here. 

Course completion requirements: Pass one exit test (score of 70% or above).

Certificate: Downloadable certificate available immediately upon passing the exit test.


  • Certification Commission for Healthcare Interpreters (CCHI): 1.5 CCHI CE hours
  • Maryland Court Interpreter Program: 1.5 CE credits
  • Ontario Council on Community Interpreting: 1.5 OCCI PDUs

Learning objectives:

After completing this course, you will be able to:

  • Apply four decision-making criteria to assess whether or not to intervene based on potential consequences for end users.
  • Use the CHIA ethical decision-making guidelines to help you decide whether or not to intervene during an interpreted session.

What you will get:

 How this lesson will improve your practice:

You will:

  • Have a deeper understanding of whether or not you should interrupt the session when communication breaks down and why that decision matters.
  • Have clear and simple steps to follow to help you make the decision.
  • Know how to assess a complicated situation quickly.
  • Forever remember the important advice: “When in doubt—stay out!”

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